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Our #1 concern is our Customer's Satisfaction!
We welcome your suggestions...
We respect our customers privacy...none of our client
information is sold or released to any third party.
Read Full Privacy Policy Below
Payment Options:
Credit Card, Money Order, Cashier's Check, Personal Check
and Pay Pal. If ordered by Personal Check we must wait for
the check to clear before shipping. With all other methods
of payment orders will be shipped out within 48 hours,
unless it is an out of stock item.
*If using a credit card the address used must be the same
as the billing address of the card.
*Appropriate sales tax will be added to orders for
residents of New York State.
International Orders
We accept mail orders using international Money Orders or
international Cashier's Checks as payment. Appropriate
shipping costs out of the US to be predetermined and added
to the total through email communications between the
customer and Heartbeat Designs. *Additional shipping charges
apply. Our shopping cart software offers shipping rates
for domestic orders only.
Therefore, please email us for a shipping quote prior to
ordering. In your email please include your full shipping
address with country code & the items that you are
interested in ordering. We will normally respond to your
request within 24-48 hrs. Due to our merchant accounts
policies there are some countries that we do not ship to *We
reserve the right to decline any order.
Another method of payment for international orders is
Pay Pal. It works quite simple ...we send a Pay Pal
invoice called a "money request" to you.
Pay Pal is a secure
online payment system that accepts credit cards. You do not
have to join Pay Pal to pay for your order. Once we receive
your payment we would then ship your order.
Shipping:
All orders will be shipped by USPS Delivery Confirmation
Priority Mail, unless other arrangements are made. Usually
arrives within 3-5 days, but please allow 7 business days to
arrive.
*Please read "Return" policy below about a restocking fee
for returned items.
If you choose to have your order sent Overnight Express
the US Postal Service guarantees 99% that you will receive
it the next day. However, please be aware that there are
some rural areas that the USPS will not guarantee overnight
delivery to. They will however guarantee 2-day delivery for
these areas.
You can check if you live in one of these areas at your
local post office.*The USPS delivers on Saturday.
*Overnight Express orders that are received before 12PM
EDT time are shipped on the same day -- orders received
after 12PM EDT time will be shipped out the next day.
Returns & Exchanges:
We offer a 15-Day money back guarantee if you are not
completely satisfied. The 15 days will be extended if being
purchased as a holiday gift.
There is a 10% restocking fee of the retail price for
returned items that will be deducted from the refund amount.
We
cannot absorb the shipping & handling and processing fees when an item
is returned or exchanged. We ask that you return the
item by the same method it was shipped...USPS Priority
Mail with a tracking number, as we cannot be held responsible for
returned items that could become lost in the mail. Our Order Fulfillment Centers return address can be
found on the
"Contact Us" page.
Our Secure Ordering System:
Our on-line shopping system uses "SSL 128bit Strong
Security" Based on the "public/private key" encryption model
- the same technology used to protect nuclear missile codes
- Secure Server IDs provide the strongest security
available today.
Heartbeat Designs Privacy
Policy
Heartbeat Designs is
dedicated to protecting your privacy when using our Web
site. Please read this policy to understand how we collect
and use information gathered through this Web site, and to
understand your rights regarding these practices.
PERSONAL IDENTIFIABLE INFORMATION COLLECTION & USAGE:
Heartbeat Designs only collects personal information from
our visitors on a voluntary basis. Personal information may
include name, title, company, address, phone number and
similar information which identifies you. We collect this
information so that you may receive Heartbeat Designs
products and services. We do not sell or rent or transmit
personal information to any other organizations or third
parties.
OTHER WEB SITES:
Our Web site may contain
links to other web sites not owned or maintained by Heartbeat
Designs. Other web sites may also reference or link to our
Web site. Clicking a link on our Web site may bring you to a
third party web site. We encourage you to be aware when you
leave our Web site and to read the privacy statements of
each and every web site that you visit. We are not
responsible for the privacy practices or the content of such
other web sites.
SECURITY:
The security of your personal information is very important to us.
We provide for the secure transmission of your
information from your computer to our servers by utilizing
encryption software. We have put in place appropriate
physical, electronic, and managerial procedures to safeguard
the information we collect. No personal information is
saved in our web site database.
WEB SITE LEGAL DISCLAIMER:
Use of this Web site is governed by the provisions contained in
the Legal Disclaimer. Your use, or access, of the Web site
constitutes your agreement to be bound by these provisions.
THANK YOU FOR YOUR ORDER!
WE APPRECIATE YOUR BUSINESS!
CHECK BACK OFTEN FOR NEW DESIGNS!
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